Frequently Asked Questions

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How can I add a virtual payment card (Q-Card) to my phone wallet?

Reveal the card information within the Q-Card app and copy the card number to your clipboard. Go to your digital phone wallet and then click “+” for adding a new card.

Apple: Select “Debit or Credit Card” and then choose ”Different Card”. Press on the “Continue” butten then either scan the Card information from your browser or enter this manually by pasting the card number. You will also need to enter the expiration/valid thru date and the 3 digit CVC code. Next, choose the preferred option of receiving the 6 digit card verification code: either via SMS or via Email.

Android: Select “Payment Card” and then choose ”New Credit or Debit Card”. Press on the “Save and Continue” button to read the Issuer Terms and then tap “Accept”. Enter the card number manually by pasting the card number. You will also need to enter the expiration/valid thru date and the 3 digit CVC code, followed by your address information. Next, choose the preferred option of receiving the 6 digit card verification code: either via SMS or via Email.

Note: If you choose SMS, the 6 digit verification code will be sent to your phone number that was set under your 3DS information.

I added the virtual payment card (Q-Card) to my phone wallet but did not receive a code. What should I do?

When adding your Q-Card to a digital wallet, you will need to enter your password and a one-time pin code that is sent to either your phone number or your email address. In case you do not receive the code, please open the 3D Secure settings in the Q-Card app and review your phone number. In case you have forgotten your password, you can also edit your password. Redo the steps to add your Q-Card to your digital wallet and the code should now be received. Once validated, the card is successfully added to their wallet.

Further information for the Google wallet can also be found under this link.

How can I select the Q-Card in the digital wallet as my payment instrument instead of using my preferred pay solution?

Google wallet: You can tap and pay with other cards that aren't your default card. Open the Google Wallet app. At the top of your card, swipe from the right edge of the screen to left until you find the card that you want to use. Hold the back of your phone against the payment terminal.

Apple wallet: To use a different card, tap your default card to see your other cards. Tap a new card and authenticate. Hold the top of your iPhone near the contactless reader until it is done and a checkmark appears on the display.

How can I pay with the Q-Card in contactless point of sale situations?

Please ensure that you have added the Q-Card to your digital phone wallet. When being asked to pay, open the Q-Card in your phone wallet (Apple or Google wallet) and hold or tap the card on a contactless-enabled card reader. Do not try to pay with the Q-Card from the Q-Card mobile application directly. The payment must be done from the digital wallet.

I cannot see the keyboard when opening the Q-Card application. What do I do?

Please close the application and reopen it again.

What if the merchant does not accept the payment method?

Some merchants might refuse the Q-Card payment method (e.g. Albert Heijn). In this case, the merchant is informing you that the payment method is not allowed but you also will not see any refused transaction in the Q-Card application. Please contact support@qcardapp.com in this case for more information.

The payment is refused due to an invalid input expiry date check.

When entering the credit card information, please ensure that you are entering the “Valid thru” date as the expiration date. Make sure that you do not use the “Active until” date.

Can I pay my rental car with my Q-Card?

In many cases, the Q-Card cannot be used to fund rental cars as rental car agencies require security deposits that often exceed the Q-Card's limit.

Can I add my Q-Card to my PayPal account?

The Q-Card can be used to pay for certain goods and services through PayPal. However, you cannot use the Q-Card in your PayPal account to transfer funds for private purposes, such as sending money from one PayPal account to another.

Can I use my Q-Card in different countries?

Yes, you can use the Q-Card in other countries. Only a list of limited countries are refused. For a full list of refused country codes, please reach out to support@qcardapp.com.

Can I use my Q-Card in different currencies?

Yes, you can use the Q-Card in different currencies as well. The payment will be issued in Euro and conversion of the currencies is done by Adyen.

Where is it not possible to pay with my Q-Card?

Per default, you cannot use the Q-Card in the following merchant categories: Money Transfer, Jewerly, Art Dealers, Gambling, Charitable Social Service Organizations, Civic, Social, and Fraternal Associations, Political Organizations, Religious Organizations or Government-Owned Lotteries. For a full list of refused merchant categories, please reach out to support@qcardapp.com.

Where can I add my payment receipts?

The payment receipts can be added in the application itself. The easiest way is to open the Q-Card app on the mobile device and naviagte to the third tab which holds the individual transactions. In there, a picture can be uploaded or taken.