Professional services
Q-Card and our parent company, Quyntess, offer a wide range of professional services. Discover the variety of services we provide to support you along the way.
Our services are relevant from the initial stages of engagement through to a potential partnership, all aimed at managing your 'tail spend'.
Value assessment
Consultancy
User adoption
In addition to advising on how to increase user adoption, we can also assist in other ways. Furthermore, we are the top partner when it comes to complex integration and onboarding processes.
Ongoing support
Value assessment
Besides the fact that in our experience the Q-Card business case often looks very profitable, you always would like to find out for your self what the adoption of advanced technologies could mean for your organization. We can help and offer multiple assessment options.
Quick Scan
This is a preliminary feasibility exercise that requires minimal time and effort. It is typically suitable for smaller companies with a limited number of potential users and is based on estimates. This approach allows you to roughly determine whether the business case will be positive or negative.
Overview:
- Collecting key figures, quantities, and amounts
- Using external benchmarks for savings (best practice)
- High-level cost-benefit analysis
- Interactive meetings and tailored advice
Full Scan
This involves a comprehensive analysis on multiple levels, including data-driven examination of spending within scope, analysis of budget holders, evaluation of employee target groups, assessment of cost types, and review of vendors and tail spend.
Overview:
- Provide historical transaction details under NDA
- Upload into 'Tail Spend Analyzer'
- Interactive BI reporting and impact analysis
- Workshop(s) for stakeholder alignment
Transformation management
What impact does transformation have on your company? How do you deal with resistance or low adoption rates? The transformation process of an IT solution will make or break the success of the implementation. Our consultants have the best tools to help you with your transformation process using previous experiences in making your digital transformation a success with the help of effective methods, procedures, and training programs.
User adoption & onboarding
The benefits of the huge company-wide adoption of Q-Card are significant. On every single transaction that is completed on the platform, all involved relevant stakeholders such as procurement, finance and HR have significant gains in efficiencies, visibility, and control. The successful onboarding of your employees does not only depend on a good plan, as can be drafted by our change management services but also relies on good execution. We can help you with not only setting such goals but also reaching them. Get in touch and discuss the possibilities with one of our experts.
Ongoing Support
From offering quality multi-channel assistance during business hours to extended service with faster response times, to providing 24/7 issue resolution support, at Q-Card we can offer a tailor-made support service. Depending on the size of your organization, the importance of the processes being supported, and the structure and location of your internal IT support team, we provide various standards to meet your support needs.
Q-Card Customer Support
Bronze support
Our bronze-level support service is normally sufficient to meet the needs of your employee's. You can expect qualitative business hours support is provided multi-channel.
Silver support
If you are looking for extended support outside the regular business hours and/or faster response times? Then the silver-level support service might be a good fit for your needs.
Gold support
Do you operate globally and find it crucial for the Q-Card support desk to be available 24/7 with the fastest response times? Our gold-level service offers exactly what you are looking for.
Frequently Asked Questions
Since the Q-Quick Scan is a simplified version of the Full Scan, it requires less data and involves a less extensive analysis and fewer deliverables. On average, the entire process, from receiving the necessary data for the business case to a high-level discussion on location, takes up to one week.
The Full Scan typically takes about three weeks, with one week dedicated to gathering all the data and two weeks for analysis and deliverable creation.
If you decide to work with us, we always strive to guide you through the onboarding phase as smoothly as possible.
A dedicated project manager will be assigned to you to set up meetings and consider matters such as the applicable approval flow that should be implemented, how to streamline other workflows, discuss how we will onboard your employees, and much more.
We are there every step of the way to assist you and cater to your organizational needs.
Long tail spend has many use cases. A successful rollout must find the right balance:
–Between speed and completeness
–Sufficient relevance for the budget holder to make a difference (in the approver role)
–Sufficient relevance for the employee to actually use Q-Card (in the requester role)
–Sufficient relevance for AP administration / SSC (preferably fully replacing all kinds of different processes rather than partially)
We can help with this. Get in touch and ask about our full scan and change management.
CPO Strategy - Issue 41
Heijmans & Q-Card: Constructing Procurement
Heijmans developed an influential relationship with the Q-Card App at the beginning of 2023. The firm opted for Q-Card's virtual cards to bring their spend under management. By adding Q-Card to its 2023 digital agenda, Heijmans is extending its P2P process, improving upfront visibility and cost control for a wide range of indirect spend categories throughout multiple departments.
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Get in touch now
Are you a Q-Card user and do you need support?
Click the button below or open your app to read our frequently asked questions (FAQs). You can also use our WhatsApp service to contact a real agent, which is available in the Q-Card app.